In the digital landscape, data reigns supreme. Using insights from analytics to optimise campaigns has become essential for driving business growth in any industry. Data plays a huge role at every touchpoint by providing critical insights into customer behaviour and sales funnel performance. By turning data into actionable intel, companies can transform customer experiences, boost conversions, and reach new heights of success.
Recent research by the Boston Consulting Group (BCG) and Google sheds light on the profound impact of data-driven marketing practices. Best-in-class digital marketers, including those in healthcare, reap significant benefits - 1.4 times greater cost savings and up to 2.5 times higher revenue impact than peers by effectively using data-driven optimisations in their marketing campaigns.
While the healthcare industry has been cautious about embracing new technologies, forward-thinking organisations recognise the potential of data-driven optimisation in revolutionising patient care and efficiency. Healthcare marketers can deliver more personalised and targeted services by harnessing these data insights. The adoption of advanced data-driven technologies and practices will set the top performers apart.
Utilising cutting-edge machine-learning technologies, connecting disparate data sources, and implementing actionable measurement frameworks are among the key strategies successful marketers employ to drive remarkable results.
To embark on a successful data-driven marketing journey, businesses must adhere to the following best practices:
● Data collection and analysis: Establish robust systems and processes for gathering data from diverse sources, including website analytics, social media platforms, CRM systems, and third-party sources. Analyse the collected data to unearth patterns, trends, and correlations.
● Identifying key metrics: Define key performance indicators (KPIs) aligned with campaign objectives, such as conversion rates, click-through rates, customer acquisition costs, and ROI.
● Segmentation and targeting: Utilise data insights to segment the target audience based on demographics, behaviours, preferences, and other relevant factors, enabling personalised and targeted marketing efforts.
● A/B testing and experimentation: Conduct rigorous A/B tests and experiments to evaluate the efficacy of marketing strategies, messaging variations, creative elements, and channels, enabling informed decision-making.
● Predictive modelling: Leverage advanced analytics techniques, such as predictive modelling, to forecast future trends, anticipate market changes, and optimise campaign performance proactively.
● Optimisation and Iieration: Continuously optimise marketing campaigns based on data-driven insights, reallocating budgets, refining targeting parameters, adjusting messaging, and exploring new channels for enhanced effectiveness.
● Reporting and insights sharing: Provide regular reports tracking progress against KPIs and share actionable insights derived from data analysis to drive continuous improvement and align stakeholders.
With comprehensive data pipelines, segmentation, testing capabilities, modelling, and attribution in place, marketers can today agilely optimise every campaign lever for maximum performance, ROI, and business growth. A data-first approach makes responding to changing market dynamics, and putting the patient needs at the forefront an almost a second nature rather than a scramble.
As consumerism accelerates globally, every organisation must adopt more data-driven marketing techniques today to stay competitive.
(The author is Saibal Biswas, SVP and Head of Marketing, PR and Partnerships at MediBuddy)