78% Indian Consumers Prefer Personalised Ads: Report

Moloco, together with independent research company YouGov, has rolled out the ‘Consumer perceptions of ads on streamers survey 2024’. More than 1,000 consumers in India were surveyed for their perspective on advertising on streaming media platforms. More than 1,000 consumers in the US were also included in the same survey. Overall, the results signal a tipping point in consumer consumption habits as they shift from traditional TV to streaming platforms.

“It’s important to get the ads experience right because consumers will cancel a subscription based on the ads experience. This research is a wake-up call for many streaming media platforms to transform their approach to building an ad business,” says Dave Simon, General Manager, Growth Initiatives, Moloco. “Consumers have a strong appetite for relevant, personalised ads that enhance the viewing experience. These ads are influencing their behaviour and decision-making process. These combined trends signal the need for a more personalised approach to advertising on streamers, driven by leveraging advanced machine learning at scale.”

“Indian consumers do not mind watching that extra ad which can lower or entirely remove subscription fee to watch content - this insight was validated when this survey showed that two-thirds of Indian consumers chose lower fees in exchange for watching ads. What’s even more interesting is that approx. 80 per cent of customers prefer personalised ads, which significantly influence their decision-making process," comments Siddharth Jhawar, General Manager, Moloco India.

The study revealed that:

● Consumer behaviour is changing as more people move away from traditional TV to use streaming media platforms, particularly on mobile devices.

○ 60 per cent of Indian consumers report that a mobile phone is the device most commonly used for personal streaming, compared with 26 per cent for Smart TV, 11 per cent for laptops/PCs, and 3 per cent for tablets.

○ 34 per cent of Indian consumers report that they are cutting the cord with traditional TV services; an additional 27 per cent are considering it but have yet to do so.

○ 66 per cent of Indian consumers would choose lower fees in exchange for watching ads.
 

● Consumers report clear preferences for ad formats that enhance the viewing experience.

o 44 per cent of Indian consumers believe that ads that are interesting and relevant enhance the viewing experience.

o Pre- and post-roll ads are ranked most acceptable compared with mid-roll and banner or display ads.

o Banner or display ads and mid-roll ads are perceived as the most intrusive or disruptive.

● Consumers care about the ad experience. They report that personalised ads are more compelling and more likely to result in a favourable response, such as a purchase.

○ 41 per cent of Indian consumers have cancelled a subscription specifically because of the ads experience.

○ The majority of consumers in India prefer personalised ads, with 78 per cent indicating a preference. Of the 78 per cent total, 48 per cent prefer personalised ads based on viewing habits alone and 30 per cent prefer personalised ads based on viewing habits and personal data.

○ Ads on streaming platforms are influential in the decision-making process for product or service purchases with 83 per cent reporting some level of influence.

“The ads experience is clearly important, especially with consumers not just adjusting to ads on streaming media platforms but embracing ads,” shares Vanessa Khoo, Senior Research Manager, YouGov. “In addition, this research showed that consumers find ads compelling and influential in their overall decision-making process for product purchases. This study also showed that personalised ads can actually enhance the overall viewing experience.”