Unlocking The Potential Of Premiumisation: Decoding The New Age Consumer

Capturing the premium segment requires a nuanced understanding of shifting consumer values, effective communication strategies and agile responses to market dynamics

India's alcoholic beverage market is predicted to hit US$ 64 billion over the next five years, ensuring India's ranking as the fifth-largest contributor to the global market. This surge is propelled by various factors, such as the country’s young population, increasing disposable incomes, rapid urbanisation and a noticeable shift towards acceptance of alcohol consumption. As new-age consumers emerge, characterised by evolving preferences and heightened expectations, there's a notable trend towards prioritising quality over quantity. This shift isn't merely about taste, it signifies broader cultural and societal changes. Consumers now seek experiences that offer value beyond passive consumption, reflecting their evolving values and priorities. In this era where every purchase serves as a statement, businesses must grasp the motivations driving the modern consumer.

As incomes increase and aspirations evolve, the rising middle class presents a significant opportunity for brands to capitalise on shifting consumer preferences and purchasing power. The middle class is expanding rapidly, creating a burgeoning consumer base with a growing appetite for goods and services that cater to their changing lifestyles. By 2030, approximately 45 per cent of Indian households, equating to around 175 million households, are expected to fall within the upper middle and high-income brackets. Moreover, the UHNWI segment is also projected to grow by 39 per cent between 2021-20262. As India inches closer to becoming an upper-middle-income nation, the expanding middle class is increasingly allocating resources towards indulgences that symbolise sophistication, refinement, and luxury.

Exposure to global trends through increased connectivity, travel opportunities and media proliferation has also significantly influenced the aspirations and consumption patterns of consumers. With greater access to information about international brands, products, and lifestyles, Indian consumers have gained interest in diverse offerings and experiences from around the world. This exposure has broadened their horizons, shaping their desires for premium products that were previously inaccessible or unknown in the Indian market.

Premiumisation And Purposeful Positioning

While brands try to decipher the new-age consumer through the lens of premiumisation, it's crucial to acknowledge that premiumisation brings its own set of challenges. Businesses striving to meet the increasingly sophisticated demands of consumers seeking higher-quality products and experiences must grapple with several complexities inherent to the premiumisation process. It goes beyond elevating price points; it is also about the perceived purpose of a brand. Simply showcasing unique benefits, superior craftsmanship, and quality is often insufficient. A strategic approach to branding, marketing, and storytelling is necessary—one that resonates with the aspirations, value systems, and lifestyles of the target audience, transcending just the tangible product attributes.

New-age consumers are increasingly consumption-conscious and gravitate towards brands that embody more than just a product or service, but rather represent a set of beliefs, causes, and ideals they can personally identify with. To resonate with these consumers, brands must adopt a purposeful positioning communication strategy that clearly defines their mission and values beyond mere profit motives. This approach involves considering the environmental, social, and community impact of their operations and products.

A consumer passionate about environmental protection, for example, may willingly pay a premium for products from brands demonstrating a genuine eco-friendly commitment through sustainable sourcing of raw materials, ethical manufacturing practices, and responsible waste management. Similarly, underrepresented communities may gravitate towards inclusive brands that celebrate diversity and foster a sense of belonging. By truly communicating their purpose through every customer touchpoint, brands can forge deeper emotional connections, differentiate themselves, and justify premium pricing to consumers seeking alignment with their personal belief systems. As such, defining and embodying an authentic brand purpose emerges as a fundamental driver of premiumisation in the new age consumer era. Brands that authentically champion sustainability, inclusion, diversity, or other social causes are better positioned to cultivate a premium brand image.

Another critical challenge brands must navigate is maintaining exclusivity and desirability while simultaneously scaling their premium offerings to meet the growing demand. Striking the right balance between scarcity and accessibility is essential to preserve the allure of premium products and prevent dilution of brand equity. This may involve carefully managing production volumes, implementing selective distribution strategies, and leveraging limited-edition releases to create a sense of urgency and exclusivity among consumers. Brands that can democratise premiumisation by offering aspirational yet attainable experiences will likely find themselves better positioned to capture the attention and loyalty of a diverse consumer base.

Understanding And Being Agility

In conclusion, the trajectory of premiumisation in India's alcoholic beverages market underscores a strategic imperative for brands to connect with new age consumers. As the economy grows and consumer preferences evolve, capturing the premium segment requires more than just high-quality products—it demands a nuanced understanding of shifting consumer values, effective communication strategies, and agile responses to market dynamics. Brands must balance exclusivity and accessibility, leveraging technological advancements to enhance consumer experiences while staying true to their ethos. By embracing these challenges, brands can capitalise on the growing demand for premium products and shape the narrative of premiumisation in India, solidifying their position in a competitive market landscape.

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Varun Koorichh

Guest Author is VP, Marketing & Portfolio Head, Diageo India

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