Building Emotional Connections & Trust With Consumers Amid Festive Cheer

Concluding Diwali and now moving on to the year-end holiday season, brands are tapped into this emotional undercurrent to create campaigns that strike a chord with consumers

Festivals in India are more than mere occasions for celebration; they are deeply woven into the fabric of family life, bringing people together and offering a time for reflection, reunion, and renewal. The air during these times is thick with the aromas of traditional delicacies, often passed down through generations, invoking nostalgia and strengthening familial bonds. These moments of joy are not just marked by rituals but also by a shared experience of food—highlighting the central role that culinary traditions play in Indian festivities. Given the cultural significance of these celebrations, it is no surprise that they also serve as a boon for businesses, especially in the FMCG (fast-moving consumer goods) sector, which witnesses a substantial uptick in sales during the festive months.

Recent trends show a remarkable surge in consumer spending, particularly in the months leading up to key festivals such as Diwali, Holi or Christmas. According to a Nielsen report, the FMCG sector experiences a 20-25 per cent rise in annual sales during these periods, reflecting the collective spirit of indulgence that accompanies the season. This boom is not limited to food and beverages alone. From homes and cars to gadgets and fashion, the festive season stimulates a wide range of consumer purchases, underscoring a broader economic effect. As this period stretches into the new year, with festive spending extending into March, businesses across India are positioned for a significant phase of growth and expansion.

Growth Drivers

Several factors are at play, but most notably, rising consumer confidence, increasing digital adoption, and changing shopping habits are playing a central role. With more people inclined to spend and invest in products that enhance their lives, marketers are tapping into fertile ground for innovation. This environment, rich with potential, has led to a shift in how brands engage with consumers. The rise of omnichannel retailing, which seamlessly blends online and offline shopping experiences, has become essential for businesses aiming to capture the attention of a broader audience. In parallel, creative and targeted marketing strategies are becoming ever more important to cater to the diverse needs and preferences of consumers across different age groups, regions, and socio-economic backgrounds.

Among the key strategies brands are employing, emotional resonance stands out as a powerful tool. Festivals, with their deep-rooted cultural significance, evoke powerful emotions tied to family, home, and tradition. Brands have tapped into this emotional undercurrent to create campaigns that strike a chord with consumers. Take, for example, the beloved Cadbury campaign, ‘Kuch Meetha Ho Jaaye’, or Dabur’s heartfelt ‘Happiness is a Homemade Recipe’. These campaigns play on the universal theme of family reunions and the comfort of home-cooked meals, invoking nostalgia and a sense of togetherness. When brands align themselves with these powerful emotions, they don’t just sell products—they connect with people on a deeper, more personal level.

In the edible oil category, campaigns like Gemini’s ‘Tai’ and ‘Har Ghar Pandal’ have successfully woven storytelling into the fabric of the festive spirit. These efforts, much like those of other FMCG brands, show how deeply emotional marketing can influence purchasing decisions. But it’s not just about telling a good story—consumers also need to trust the quality of the product. Legacy brands, which have been part of consumer lives for generations, have a distinct advantage in this regard. Their history and reputation create a sense of reliability and trust that resonates with consumers, especially during key occasions like festivals. Over time, these brands become more than just products; they become part of family traditions, passed down from one generation to the next, fostering deep-rooted loyalty.

Impressive Growth Numbers

Festivals also present a golden opportunity for brands to increase visibility and capture a larger share of the market. For instance, during the festive season, the edible oil sector alone sees a sales increase of over 10 per cent. 

An industry survey revealed that over 77 per cent of consumers plan to increase their festive shopping budgets in 2024, particularly in these smaller cities, where consumption is rapidly growing. These markets, often overlooked in favour of larger urban centres, are now seen as crucial areas for growth, and brands are increasingly focusing their marketing efforts on these regions. The growing disposable income and evolving consumption patterns in smaller cities make them an important target for marketers hoping to tap into this expanding market.

Looking ahead to the festive season, it is clear that brands will need to continue blending traditional and digital shopping experiences to stay competitive. As consumer preferences evolve, so too must the strategies brands use to engage them. The ability to seamlessly integrate online and offline channels, craft emotionally resonant narratives, and tap into regional nuances will be key to success in a dynamic, highly competitive retail landscape. The future of festive marketing in India promises to be both innovative and deeply connected to the heart of the country’s cultural identity.

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Subin Sivan

Guest Author marketing and commercial excellence leader, Cargill's Food Solutions Business, South Asia

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