The Telecom Regulatory Authority of India (TRAI) should permit telecom firms to collaborate with third-party apps for AI-enabled spam solutions, according to Truecaller's proposal.
To combat spammers and the regulations necessary to properly deploy AI-based spam detection systems, TRAI has asked stakeholders for their opinions and proposals.
According to a media report, Truecaller contended in its remarks to TRAI that not all telecoms might have the capacity to independently develop AI/ML-based solutions to reduce spam.
It was proposed that telcos, regulators, and third-party organisations must be able to securely and legally exchange pertinent data to prevent spam.
On May 1, 2023, TRAI implemented new rules requiring AI spam filters for incoming calls and short messaging services (SMS).
Additionally, the business has pushed TRAI to provide precise definitions for fraudulent calls and messages.
The Authority has called for proactive action from all parties involved and has been pressing both public and private telecom carriers to implement strict and efficient procedures to stop unsolicited calls, annoying callers, and spammers.
TRAI requested written and counter-comments from the stakeholders in its most recent consultation paper on the terms and conditions of network authorisations under the Telecom Act, which was published on October 22.
In the first half of 2024 (January to June), over 7.9 lakh complaints were filed against Unregistered Telemarketers (UTMs). TRAI has also taken strong action to stop the annoying callers and spammers.
Telcos have blacklisted more than 50 companies and removed more than 2.75 lakh SIP DIDs, mobile numbers, and telecom resources in response to its strict guidelines to all Access Providers, which were issued on August 13.
Telcos were ordered by TRAI to quickly block promotional voice calls from telemarketers or unregistered senders utilising SIP, PRI, or other telecom resources.
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