Since 2013, the number of Indians who say technological processes are destroying their lives is up 19 per cent and in Japan, the figure has climbed by 18 percentage points
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AI-generated micro-moments and the rise of dynamic personalisation are opening new doors for brands to build deep, meaningful connections with consumers, it adds
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70% of surveyed large enterprises are already engaging with half of their customer base using conversational platforms, the report adds
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