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Debal Dutt

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The author is the Chief Marketing Officer at Intellect Design

Latest Articles By Debal Dutt

From Frustration To Satisfaction: Rethinking Customer Experience Journey
From Frustration To Satisfaction: Rethinking Customer Experience Journey

An organisation must realise that customer experience is not the purview of the marketing team only. It starts with the CEO and ends with the last man standing in a customer-facing role, writes Debal Dutt

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