Axis Bank Reinforcing Deep-rooted Commitment To Its Customers
Axis Bank has launched ‘Dil Se Open – Aapke Liye’, an unfeigned and refreshed brand campaign which reaffirms and showcases the bank’s human value proposition to its customers. Created by Lowe, the campaign showcases five unique films inspired by real-life stories of the bank’s employees who have truly lived up to their Dil Se Open promise. These stories are a genuine testament to the work ethos of Axis Bank’s employees, driven by the idea of doing something more meaningful every single day.
The banking industry has witnessed extensive technological advancements with the rise of chat-bots, robotic process automation, digital applications etc. However due to various complexities; human touch and emotional connect– ‘the extra step’ continues to remain a timeless asset of this industry. Axis Bank enjoys the strength and confidence of its employees who are not only open, warm, and empathetic but would also go above and beyond the call of duty for their customers. This unique culture has stood the test of time since the bank’s inception and has helped its employees to build deep-rooted relationships with its customers. The latest campaign reverberates this philosophy and reinforces the bank’s commitment to its customers.
The campaign has a multi-channel approach focusing on reach, visibility, and impact, wherein TV will be the lead medium and Digital will serve as the support medium. While the bank continues to strengthen its Dil Se Open identity in the urban markets, it has also actively taken its proposition into the heart of Bharat. Three out of five films are targeted toward the rural and semi-urban audience by focusing on products such as agri-loans (Krishi loans), small business banking and its extensive network of 4,750+ branches and 16,900+ ATMs across the country.
Rajiv Anand, Deputy Managing Director, Axis Bank says, “Our economy is a consumer-led economy; things are happening faster than they ever have before. Therefore, one of the most critical qualities that an organisation needs to have is to be on top of the ever-evolving customer expectations, through the ability to listen to its customers deeply, proactively, consistently, and then more importantly to enable and empower them.
Axis Bank believes in creating and sustaining a culture of ‘Customer Obsession’ by keeping the customer at the very core of every conversation and decision. It is part of all customer interactions, product designs and process innovation journeys. Every customer voice is valuable, and Axis Bank has created mechanisms across channels to actively listen to them.”
Commenting on the campaign, Anoop Manohar, Chief Marketing Officer, Axis Bank adds, “In 2018, while speaking to our customers and our employees, we discovered that what really differentiates Axis Bank is its ‘customer centricity’! This unique value proposition inspired our national campaign in 2020 - Dil Se Open. Following up on the earlier campaign, we have come up with a refreshing thought where we answer the question ‘What value does being Dil Se Open bring to you (our customers)?’ - the campaign is part of a humble journey where we only aspire to strengthen and deepen our emotional connection with our customers and build on the trust enjoyed by Axis Bank, distinctively.”
Prateek Bhardwaj, Chief Creative Officer, Lowe Lintas states, “Over the last two years, we have seen the Dil se Open campaign being truly owned by Axis employees. We have heard so many employee stories inspired by our last campaign which in turn have inspired stories for this year's campaign. Long may this virtuous circle continue.”
